Our Products and Services



SOCIAL MEDIA STRATEGY & CONSULTING

With over five years of experience working exclusively in the social media and digital marketing sector, we are able to work with you to development an innovative, effective and measureable social media and digital marketing strategy. This can take the form of a high level direction through to a full off-site workshop and is supported by on-going coaching of the key staff and departments within your organisation. And remember, social media outcomes are not limited to your sales and marketing teams!





SOCIAL MEDIA CONTENT CREATION, SCHEDULING & PUBLISHING

The foundation of any social media strategy is consistent and quality content. Our social media writers and journalists work with the brief we have created together as part of our monthly review meetings, and write content that is engaging and “on point” for your business and target demographic. As part of our process, you have the ability to review, edit and approve your content after which we schedule it into our software platform that progressively publishes your content at the most appropriate time to gain maximum exposure and results. Without a solid foundation of content, you are not maximising any further strategies or campaigns including paid campaigns!


SOCIAL MEDIA CONTENT MONITORING AND MODERATION

Many of our clients rely on us to create the content and ultimately engagement on their social platforms and then manage their pages themselves. However more and more customers are now looking to us to manage the engagement on their behalf for fear of missing interactions with customers including reviews, complaints or sales. Our staff are able to monitor your platforms 24 hours a day / 7 days per week and immediately respond to engagement and requests on your behalf. If there is a complaint, the best thing is to address it quickly, not with a standard “sorry you have an issue, please direct message us so we can call you” (which annoys complainants’ even more) but with a real interaction and acknowledgement. We will settle the situation as best we can, and then escalate it through to you for your resolution. And in the event of a sales enquiry, where possible we will close the sales immediately and pass on the details for you to complete the transaction. This is an area where we can show you real return on your social media investment.





SOCIAL MEDIA ADVERTISING MANAGEMENT

With the use of a minimal budget, we are able to manage your paid social media advertising campaign on multiple platforms. We work with you to create the campaign, identify the target demographic and agree the desired outcomes and then build the content from the ad through to the landing page if required. We then monitor and “tweak” the campaign as required and at its conclusion can provide you with an analysis to show you the return your received from your investment. Typically we see results of ten times the spend on the campaign however we can show you where some of our customer are achieving over 100 times the spend. There is no more effective marketing strategy than a properly structured social media paid campaign. Let us show you how!


MESSENGER CHATBOT DEVELOPMENT

The future in social media is here now! Technologies such as Artificial Intelligence and Machine Learning are taking the social media sector by storm, and coupled with the output of Chatbots, are providing unparalleled results for the early adopters. But it is no longer the territory of early adopters with large budgets, as small businesses are now able to take advantage of Chatbots by leveraging their existing investment in Facebook. We are able to provide you with “off the shelf” bots such as LURE that retargets prospective customers who have abandoned a purchase on your website or social platform with a 100% open rate not unusual. We are also able to develop a customised bot that can do tasks such as simply answer your FAQ’s through to build you a highly targeted Messenger database that surpasses your email database with proven click rates of over 70%. Compare that to your current email campaign of on average 2 – 3% open rates. Social Media technology is the next wave and we are riding it right now! Click here to download our free eBook called “How Small Businesses are Achieving Phenomenal Results with Messenger Chatbots today!”






DIGITAL LEAD GENERATION CAMPAIGNS

There are multiple strategies and multiple platforms to be able to generate leads in social and digital media. The key is to leverage your existing investment, and then select the strategies to best achieve your business outcomes. Our lead generation services include strategy, pay per click campaigns, Messenger chatbots, email marketing, retargeting campaigns, Google Adwords and many others. And as always, we will provide you with the analytics to ensure you are receiving a positive outcome for the investment made.





Why do you need a social media management?

 

Your customers are on social media.

Regardless of what industry your company is in, your customers are using social media on a daily basis. It is important that you keep them engaged and connected to your brand so that you’re always their first option.

 

There are people searching for your company.

If your company is offering a product or service, you can bet that there are people talking about it and looking for companies that provide it. Our social media management service will help your business to join the conversation and generate new leads.

 

People are talking about your company on social media.

You need to listen to what your customers are saying about your company on social media and respond to their concerns. Our social media management services focus on highlighting the positive aspects of what your company has to offer and respond sincerely to negative remarks.

 

Companies deserve expert social media management.

Most business owners and marketing managers do not have time to manage all of their social media channels. Each member of our firm received their certification in social media management and our agency can help you reach your marketing goals and a new customer base.





How can we help you?

We are a sociable bunch and our new business comes primarily from recommendations & referrals from clients & friends who know how we work. We don’t think that salesmen should do all the talking for us and so we recommend that you speak directly to our clients to understand who we are and what we do. Our social media pricing is completely bespoke and is based on your current situation and your objectives.


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